Refund Policy

When payment succeeds but an order is confirmed as failed or cannot be fulfilled, the system records the failure and starts the applicable refund process. Duplicate charges and verified technical payment errors are also reviewed.

Refund eligibility

Paid order confirmed failed by the supplier or network.
Verified duplicate payment for the same transaction.
Payment completed but no valid order was created.

Successfully delivered bundles, purchases sent to an incorrect number entered by the customer, and already-consumed digital services are not refundable.

Refund timing

Approved refunds are initiated promptly. Depending on Paystack, the bank or mobile-money provider, the credit may take approximately 1–10 business days to appear. Keep your order and payment references when contacting support.